Senior General Customer Support Specialist (Copy)

Universal Energy Solutions is hiring a Customer Support Specialist to support residential customers across the Boise market. This role is responsible for handling inbound questions, resolving billing and account concerns, coordinating service-related follow-up, and creating a professional, helpful experience for every customer interaction.

The right candidate is calm under pressure, communicates clearly, and follows through consistently. This position works closely with customer service leadership, field operations, and scheduling teams to make sure customer issues are addressed accurately and on time.

This is an on-site role based in Boise, Idaho. The schedule is full-time and includes a structured onboarding period, hands-on training, and clear performance expectations.

Respond to inbound customer questions related to service, billing, scheduling, and account updates

Document customer interactions accurately in internal systems

Partner with field teams and schedulers to resolve open service issues

Escalate urgent or sensitive cases to the appropriate internal team

Maintain a professional, solution-oriented tone across phone and written communication

Support daily service operations by keeping customer records current and complete

Two or more years of customer support, call center, or service coordination experience

Strong written and verbal communication skills

Comfort working in a fast-paced service environment with competing priorities

Working knowledge of CRM systems and basic office software

Reliable attendance and attention to detail

High school diploma or equivalent required

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Paid training and structured onboarding

Employee assistance program

Career growth opportunities within operations and customer care